Terms and Conditions

Welcome to Aqua Laundry! By accessing or using our website, services, or facilities, you agree to be bound by these Terms and Conditions. If you do not agree, you must refrain from using our services or visiting our laundromat.

1. Definitions

  • “We,” “Us,” “Our” refers to Aqua Laundry.
  • “You,” “User, Customer” refers to any individual using our website, services, or laundromat facilities.

2. Use of Laundromat Facilities

  • Eligibility:
    • Users must be at least 18 years old or accompanied by a responsible adult.
    • Children under 12 must be supervised at all times.
  • Acceptable Behavior:
    • Respect other customers and staff.
    • No smoking, alcohol consumption, or disruptive behavior is allowed.
    • Pets are not permitted unless they are service animals.
  • Equipment Use:
    • Follow posted instructions and signs for machine operation.
    • Report any malfunctioning equipment to staff immediately.
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3. Laundry Services

  • Self-Service:
    • Users are responsible for operating machines correctly.
    • We are not liable for damage caused by incorrect use of equipment.
  • Drop-Off Services:
    • Items must be labeled and accompanied by clear cleaning instructions.
    • We are not responsible for items left unclaimed for more than 30 days.
  • Excluded Items:
    • We do not process heavily soiled, hazardous, or flammable items.

4. Liability Disclaimer

  • Damage or Loss:
    • Aqua Laundry is not responsible for:
      • Damage to clothing caused by pre-existing conditions (e.g., weakened fabric, loose buttons).
      • Items left in pockets or attached to garments.
      • Shrinkage, bleeding, or fading of fabrics.
    • For drop-off services, liability for lost or damaged items is limited to [insert amount] per order.
  • Machine Issues:
    • While we maintain our equipment, we are not liable for clothing damage caused by machine malfunctions.

5. Payment and Refunds

  • Payment:
    • All payments are due at the time of service.
    • Accepted methods include [cash, credit/debit cards, etc.].
  • Refunds:
    • Refunds for machine malfunctions are issued as store credit upon verification.
    • Refunds for drop-off services are subject to management approval.

6. Prohibited Activities

Users may not:

  • Use the facility or services for illegal activities.
  • Operate equipment in a way that could damage it or endanger others.
  • Tamper with machines or misuse any part of the laundromat.

7. Website and Online Services

  • Account Responsibility:
    • You are responsible for maintaining the confidentiality of your login details.
    • Notify us immediately if you suspect unauthorized access to your account.
  • Third-Party Links:
    • We may provide links to third-party websites for convenience. Aqua Laundry is not responsible for their content or practices.

8. Privacy Policy

Your use of our services is subject to our Privacy Policy. By using our website or facilities, you consent to the collection and use of your information as outlined in the policy.

9. Security and Safety

  • Personal Belongings:
    • Aqua Laundry is not responsible for lost, stolen, or damaged personal items.
  • Security Cameras:
    • Our facilities are monitored by security cameras for your safety. By entering the premises, you consent to video surveillance.

10. Termination of Service

We reserve the right to refuse service or deny access to our facilities to anyone who violates these Terms and Conditions or engages in disruptive behavior.

11. Changes to These Terms

We may update these Terms and Conditions periodically. Continued use of our services or facilities constitutes acceptance of the updated terms.

12. Governing Law

These Terms and Conditions are governed by the laws of Massachusetts and the United States. Any disputes will be resolved in the courts of Chelsea.

13. Contact Information

If you have any questions or concerns, please contact here.